An AI story in two acts
OpenAI made a big deal out of Klarna, claiming that their AI is doing the work of 700 employes. They even crafted a big beatuiful case study. Klarna is a payments company. You might know them from consumer-friendly practices like ripping people off by offering small credits during checkout.
Klarna is going all-in on AI. Their CEO, Sebastian Siemiatkowski, even used an AI-generated avatar to deliver the quarterly results. So cool (if you're a 14-year-old teenager).
However, now, Klarna announced that the AI can't do the job of 700 customer support reps, after all. They lost a ton of market valuation thanks to the low quality crap work done by their AI.
Of course, they are not just hiring back the employees. They are piloting a new, innovative, "Uber-like", flexible model where customer support reps can work from anywhere in the US, on demand. Sounds shitty and exploitative? That's because it is.
Great job, Sebastian.
Klarna is going all-in on AI. Their CEO, Sebastian Siemiatkowski, even used an AI-generated avatar to deliver the quarterly results. So cool (if you're a 14-year-old teenager).
However, now, Klarna announced that the AI can't do the job of 700 customer support reps, after all. They lost a ton of market valuation thanks to the low quality crap work done by their AI.
Of course, they are not just hiring back the employees. They are piloting a new, innovative, "Uber-like", flexible model where customer support reps can work from anywhere in the US, on demand. Sounds shitty and exploitative? That's because it is.
Great job, Sebastian.